Our Doctors

Our doctors are trusted leaders in hearing healthcare. We have the most qualified audiology staff in the Puget Sound area and are Board Certified and nationally recognized for our contributions to hearing and balance healthcare. We’re also very proud to be recognized by our community as the Daily Herald’s Reader’s Choice for Best Audiology Clinic and Best Audiologist.

Mike Mallahan, Au.D.

Mike Mallahan, Au.D.



Dr. Mallahan has been the director of the Hearing & Balance Lab since 1995. He has practiced audiology in the greater Everett area since 1982. Dr. Mallahan was instrumental in establishing the first county wide newborn hearing screening program in the State of Washington in 1998. He currently teaches medical audiology in the doctoral program at the University of Washington and supervises doctoral students through our partnership with the University’s offsite training program.

He is regionally recognized for his expertise in providing assessment and direction of rehabilitative care for patients with balance disorders.  Dr. Mallahan leads medical/surgical outreach missions twice a year to Guatemala with the non-profit organization Healing the Children, where his teams have conducted hundreds of surgeries and provided free hearing aids to over 2000 children in rural areas across Guatemala.

Meet Dr. Mallahan

Michele Gotsis, Au,D.



Dr. Gotsis is known to speak fondly of being born and raised in Clearwater Beach, FL. After a few years in preparatory all girls boarding high school, Dr. Gotsis attended and earned her B.S. and M.S. from Purdue University in West Lafayette, IN and subsequently her Au.D. from Arizona School of Health Sciences all in the specialty of Audiology and Communication Disorders. Dr. Gotsis moved to Seattle, Washington to continue pursuing her career in audiology as well as in appreciation of the stunning local landscape and socially caring and aware sense of community.  Over the past 16 years, Dr. Gotsis has happily made roots in our area and now in Issaquah with her two sweet young daughters.

Dr. Gotsis has passionately pursued a career in audiology over the past 20 years in a variety of settings, including hospital based medical audiology, pediatric audiology, rehabilitative audiology for adults, tinnitus management, and auditory processing disorder (APD).  Dr. Gotsis prides herself in her specialization for difficult to fit hearing losses and brain hearing dysfunction also known as Auditory Processing Disorders (APD).

Dr. Gotsis is thrilled to be working to support our patients at The Hearing and Balance Lab in Mill Creek, WA.   She immediately fell in love with the company’s commitment to improving the lives of all ages through better hearing. She was drawn to the values of a collaborative and holistic approach, as well as always striving towards better outcomes and connections for our patients.

In her free-time, she enjoys practicing yoga and spending time with her two daughters and friends, as well as going for hikes and being outside and near the water.

Suzanne Jackson, Au.D.



Dr Suzanne Jackson obtained her master’s degree in Audiology at Western Washington University, and her Doctorate in Audiology with Salus University. She began working in the field of Audiology in 1998, in the hearing conservation department at Boeing. Suzanne has since worked in various audiological settings and truly enjoys working with hearing aids. She is passionate about helping her patients improve their quality of life with these devices, helping them to reconnect with the world and experience better hearing health.

Dr Jackson is from the Kirkland, WA area and spends several weeks each summer sailing with her family in the San Juan Islands. She still likes to take her children to feed Popeye, the resident harbor seal at Friday Harbor. In her spare time, she enjoys reading, sewing and getting paint on her hands with home improvement projects.

Kathleen Holmes, M.A.

Kathleen Holmes, M.A.

Audiology Assistant


Kathleen joined the Hearing and Balance Lab in August 2012 as an Audiology Assistant.  She obtained a Master’s degree in Audiology and Communication Disorders at Washington State University.

She was previously an Educational Audiologist for Northshore School District.  Kathleen prides herself in ensuring that patients get the very best results from their hearing aids by conducting regular follow up testing and alerting the doctors when a device requires fine tuning.

Meet Kathleen