Our Support Team

Our staff members are well known for their welcoming and caring approach to serving our patients. Because our hearing devices come with free lifetime service, our patients get to know our team quite well and we’re proud that many patients have described us as an extended part of their family.

Kelly Stottlemyer

Billing Specialist & Patient Care Coordinator


Kelly Stottlemyer is the smiling voice patients hear when they call our office and the friendly smile that greets them at the front door. She is crucial to coordinating our patients’ entry into and through the diagnostic and treatment process. Kelly not only coordinates patient care services but serves as a patient advocate as well, making sure that the experience in our clinic for each patient is beyond expectations. Her main focus is to facilitate the delivery of optimal patient care.

Karlene Bolton, Office Manager

Karlene Bolton

Office Manager


Karlene joined The Hearing & Balance Lab in November of 2009. She began in the billing department but quickly became an integral part of our team and has taken on the role of Office Manager.  She is consistent and precise and works hard to make sure patients receive the care we pride ourselves on providing. Patients can always count on hearing Karlene’s smile through the phone and she is willing to be of help to improve the patient care experience in any way possible.